We answer your questions

Frequently asked questions

About our products

Are La Encantada products 100% natural?

Yes, all our products are 100% natural and mostly organic. We grow and gather many of the plants we use by hand, always respecting nature in our agroecological forest.

What method do you use to make your products?

We make our products by hand using traditional methods such as:

  • Maceration: we extract the plants' active principles into oils for at least 40 days, or into alcohol tinctures for 28 days (a lunar cycle).
  • Alembic distillation: we obtain pure essential oils in the traditional way.
How long do the products last?

Our products last approximately 2 years.

Shipping and returns

Do you offer free shipping?

Yes, we offer free shipping on orders over €39 within mainland Spain.

  • Standard shipping: 3 to 5 working days.
  • Express shipping: 2 to 3 working days.

Note: shipping starts counting the day after purchase.

What is your returns policy?

We accept free and easy returns within 30 days of purchase, provided the product has not been opened or used.

Do you ship internationally?

Yes, we ship our products throughout the European Union.

Promotions and campaigns

Can I subscribe to receive news about promotions and campaigns?

Of course! You can subscribe to receive our news and exclusive offers by clicking HERE.

What payment methods do you accept?

We accept credit and debit cards, as well as Apple Pay, Google Pay, PayPal, Bizum and instalment payments with Klarna.

Community relations

How can I join the La Encantada community?

We invite you to follow us on Instagram at @laencantadacommunity, where we share inspiration, tips and news.

How can I get in touch with you?

You can write to us at info@laencantada.es or send us a WhatsApp message at +34 621 09 03 66.

Sustainability and values

What materials do you use for packaging?

We are committed to minimising environmental impact. That's why we use recyclable glass, metal and cardboard packaging, which you can also reuse at home.

Learn more about La Encantada

What is La Encantada's story?

La Encantada was born as a family project when Mireia, our founder, was looking for natural products to care for herself during her pregnancy. Since then we have grown by combining tradition, nature and sustainability, offering natural cosmetics made with love and respect. You can read our full story by clicking here.

Have another question?

Write to us at info@laencantada.es or via WhatsApp at +34 621 09 03 66.