We answer your questions
Frequently asked questions
We answer your questions
Frequently asked questions
About our products
Yes, all our products are 100% natural and mostly organic. We grow and gather many of the plants we use by hand, always respecting nature in our agroecological forest.
We make our products by hand using traditional methods such as:
Our products last approximately 2 years.
Shipping and returns
Yes, we offer free shipping on orders over €39 within mainland Spain.
Note: shipping starts counting the day after purchase.
We accept free and easy returns within 30 days of purchase, provided the product has not been opened or used.
Yes, we ship our products throughout the European Union.
Promotions and campaigns
Of course! You can subscribe to receive our news and exclusive offers by clicking HERE.
We accept credit and debit cards, as well as Apple Pay, Google Pay, PayPal, Bizum and instalment payments with Klarna.
Community relations
We invite you to follow us on Instagram at @laencantadacommunity, where we share inspiration, tips and news.
You can write to us at info@laencantada.es or send us a WhatsApp message at +34 621 09 03 66.
Sustainability and values
We are committed to minimising environmental impact. That's why we use recyclable glass, metal and cardboard packaging, which you can also reuse at home.
Learn more about La Encantada
La Encantada was born as a family project when Mireia, our founder, was looking for natural products to care for herself during her pregnancy. Since then we have grown by combining tradition, nature and sustainability, offering natural cosmetics made with love and respect. You can read our full story by clicking here.
Have another question?
Write to us at info@laencantada.es or via WhatsApp at +34 621 09 03 66.